How do you like it to be criticised? An answer in the style This makes no difference to me generally, would be wrong. They would not believe that anyway. According to point of criticism it goes to its limit, the criticised feels uncomfortable. Do not get along with that question in the private area , only that it is a question of profession. Explain that constructive criticism can only help even if it is sometimes a little bit unpleasantly. With it you provide that you react like a human who want to take up criticism, nevertheless, positively.…
Englisch – Telefongespräche
To say who you are? speaking. (Anruf abnehmen)
It’s here. (Anrufen einer bekannten Person)
This is . (Anrufen von nicht Bekannten)
To open a conversation politely? Nice to hear from you.
To say who you want to speak to? I actually want to speak to …
To put a caller through to another person? Just hang on a moment while I make the connection.
To say that sb. can’t talk now? I’m afraid sb.’s line is engaged. I’m actually talking to so. on the other line.
To say you will call again later? I’ll try calling later.
To take or leave a message? Let me just get a pen. I’ll tell sb. you called.
Could I speak to … , please? Certainly.
Can I take a message? That would be great. / Yes, please.
Could you ask him to call me back?
Could you tell me your name again?
Does … have your number? Yes, he does.
Is he/ she there at the moment?
Shall I put you through to her/ him? Yes, please.
Can I just ask what it’s about?
Can I call you back in … minutes? Sure, no problem.
Could you please hold?
Using first names:
do what the other person does
if the other person has a much higher status, then use the family name
if it is the first time you speak to sb., use the family name
if you contact with the person before, then you can use the first name
if it is an important business contact, try using first names
Giving bad news:
I’m sorry, but … Mr … is in a meeting.
I’m afraid … he’s not there.
actually (to make a statement more polite) No, I’ll actually call back later.
instead of “no”
change the subject
say somet. which is annoying (Can I call you back? I ‘m actually talking to so. on the other line.)